Abstract:
Since inception of International Organization for Standardization (ISO) Quality Management
Systems (QMS), there has been a more prevailing effort by institutions of higher learning to
document their procedures on the basis of ISO 9001:2008. This study assessed the status of
ISO 9001:2008 QMS implementation among certified public Technical, Vocational Education
and Training (TVET) institutions in Kenya. It also sought to establish the relationship between
implementation of Quality Management Systems (QMS) and improvement in instructional
management practices. The study set out two (2) null hypotheses to guide it. Quantitative
research design was adopted for this study. Similarly, ISO 9001:2008 quality management
principles offered theoretical guidance. At a confidence interval of 95%, an online sample size
calculator was used to arrive at two hundred and seventy four (274) respondents out of nine
hundred and forty five target (945) population. Proportionate stratified random sampling
technique and an online list randomizer were used to select respondents in the selected TVETs
to participate in the study. Hierarchical cluster analysis, independent samples t-test (ANOVA),
and regression analysis were used to test the hypotheses in this study based on empirical data
obtained gathered using a survey questionnaire of forty nine (49) questions from eleven (11)
ISO 9001:2008 certified public institutions. Based on the agglomeration coefficient change,
Tukey post-hoc test, and coefficient of determination (R2), the two null hypotheses (H01 &
H02) were rejected at p<0.05. Regression analysis showed that there is statistically significant
relationship between implementation of ISO 9001:2008 Quality Management Systems and
improvement in instructional management practices among TVET institutions at p<0.05. The
study recommends that all ISO certified TVET institutions should emphasis continued
conformity to all the quality management standards in order to register improvements in
pedagogy and instructional management practices.
