Abstract:
Application of Information and Communication Technology (ICT) is rapidly becoming
popular in library operations and information services because it offers libraries an easier
way to link with other libraries, information centres, information resources and users at a
very low cost. It provides a universal and easy to use set of technologies and technology
standards. Automation of library operations and information services in libraries has
improved library operations, delivery of services, resource sharing, and storage of
information. This study investigated the level of automation of library operations and
information services at the Kenya Agricultural Research Institute (KARI), with the view
of identifying the challenges and recommending a model for adoption to enhance the
automation process. The objectives of the study were: to establish the information
services and products available in selected KARI libraries; to find out the extent of
application of Information and Communication Technologies (ICTs) in library operations
and information services in selected libraries; to examine the range of digital formats of
information resources; to establish the level of ICT skills and knowledge among library
staff at KARI; to establish the challenges experienced in the automation process, and to
suggest ways by which KARI would optimise the utilization of automation and to
propose a model for enhancing the automation process at KARI libraries. This study
used survey research and was informed by Rogers‟ Theory of Diffusion of Innovation.
The sample population was forty four (44) respondents who comprised of library staff,
ICT staff and centre directors from selected KARI Centres. Quantitative and qualitative
research methods were used in this study. The data collection methods consisted of
interviews, administration of questionnaires and document review. This study used
purposive sampling to identify and select the sample population. Quantitative data was
analysed and presented in tables and percentages while qualitative data was analysed by
coding the themes. This study found that the major challenges to automation at KARI
are: KARI libraries do not have a common approach to the automation process but
instead have fragmented and piece meal approaches, lack of ICT policy, inadequate ICT
infrastructures, lack of system administrators and inadequate budget. The study
recommends adoption of open source Software, acquisition of ICTs tools, recruit ICTs
compliant library staff, formulate institutional information policy, allocate adequate funds
for implementation and maintenance of the systems.
