Sepula, Michael Bennett; Kieti, Damiannah Mukethe; Korir, Jacqueline C.; Isabella, Cheloti-Mapelu; Bello, Felix Gasten
(American Research Institute for Policy Development, 2018)
The purpose of this paper is to establish the relationship between grading standard as a dimension of hotel rating system and customer satisfaction. 203 hotel guests participated in the study. Survey ...