Abstract:
This paper presents findings of a Master of Philosophy Degree in Information Sciences that was undertaken to assess medical records management (MRM) in support of evidence based medical practices at Kisii Teaching and Referral Hospital (KTRH) with a view of proposing strategies to improve MRM in the hospital. Data was collected through interviews conducted with health records and information management officers, a system
administrator, admission clerks, doctors, clinical officers, and nurses drawn from four departments that create and generate; use; and manage medical records (MR). Preliminary findings indicate that KTRH faced several challenges in the management of MR that impact the provision of health care based on reliable evidence. The challenges that were identified included an absence of comprehensive MRM policies and procedural frameworks, and there was a scarcity of MRM knowledge and skill at the hospital. Although the hospital has
adopted the use of information and communication technology (ICT) in the provision of healthcare, MRM processes were partially automated. The study concluded that the general status of MRM at KTRH was inadequately positioned to manage MR as a strategic evidence resource in a continuum from creation to disposition, and therefore requires urgent attention. The study recommends that for the MRM at KTRH to succeed, the hospital needs to integrate MRM functional, structural and infrastructural aspects into the hospital’s health information system (HIS) and business process, and continuously manage these MR in line
with the Records Continuum Model and best-practice strategies proposed by this study. The hospital should also develop operational policies and procedural frameworks for MRM, build MRM capacity and provide MRM knowledge and skill to staff; improve on its ICT infrastructure and integration of MRM functionalities; and the adoption of the proposed study recommendation.
