Thomas, S Inui; Winstone, M Nyandiko; John, E Sidle; Violet, N Yebei; Richard, M Frankel; David, L Mossbarger; David, Ayuku; Joyce, Ballidawa; Rose, Ayikukwei
(Taylor and Francis group, 2012-02-02)
Clinical programmes are typically evaluated on operational performance metrics of cost, quality and outcomes. Measures of patient
satisfaction are used to assess the experience of receiving care, but other perspectives, ...