dc.description.abstract |
The application of organization development in a public sector organization is full of
difficulties. Public sector organizations demonstrate bureaucratic norms and behaviour
patterns that are at odds with the principles of organization development that affects
employee’s performance and morale. The study therefore sought to establish the effect of
organizational development interventions on employee performance at Eldoret Water and
Sanitation Company. The objectives of this study were; to examine the effect of
interpersonal interventions on employee performance; to examine the effect of Social
interventions on employee performance and to examine the effect of
technical interventions on employee performance. The study was guided by systems
theory by Kataz and Khan (1966). The study adopted a case study research design. The
target population consisted of 215 employees working at the Eldoret Water and Sanitation
Company. The research tools employed included questionnaire and interview schedule
for the heads of departments. Data was collected from both primary and secondary
sources. The data from the research instruments were coded and analyzed using the
Statistical Package for Social Sciences. Descriptive statistics, frequency tables and bar
graphs were used to present the data. Chi-square test was used to establish the
relationship between organizational development interventions and employee
performance. The study established that interpersonal, technical and social interventions
were used to improve employee performance. The study revealed that this reduces errors,
promotes good communication and public relations at workplace therefore improving
employee performance. However, the study established that majority of employees had
been affected negatively working closely and under the guidance of a supervisor. The
study established that recognition awards, holiday trips, visits to other performing
organizations, games and sports, regular departmental meetings and common health
breaks improved employee performance. Further, the study established that
technical interventions had positive effect on the performance of employees. In
particular, ISO certification of the company, provision of ICT facilities, existence of clear
job descriptions, payment of overtime and delegation improves employees’ performance.
The study recommends that employee commitment should be implanted in both the new
and current employees. There is need to create a change management team which will be
responsible for devising proposals for change and managing teams. There is also need for
executive coaching from an expert in OD practice and to increase the funds allocated to
various organizational development interventions for acquisition of resources. |
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