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Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industry
Chepkwony Joel
;
Korir Michael Kirwa
;
Mumbo Hazel Miseda
;
Lagat Charles
;
Odhiambo Odera
(
2012-10
)
Do customers all respond the same? generational differences on customer orientation and satisfaction.
Chelangat, Diane
;
Flaherty, Karen
;
Korir, Michael
(
Archives of business research,
,
2017
)
Does relationship Quality affect Customer Satisfaction when Service Failure Occurs? Evidence from Customers of Commercial Banks in Eldoret Town, Kenya
Unknown author
(
2021-01
)
The effect of customer complaints resolution strategies on customer satisfaction Eldoret based Banks, Kenya
Chepkwony, Joel
(
2019-11
)
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Author
Chelangat, Diane (1)
Chepkwony Joel (1)
Chepkwony, Joel (1)
Flaherty, Karen (1)
Korir Michael Kirwa (1)
Korir, Michael (1)
Lagat Charles (1)
Mumbo Hazel Miseda (1)
Odhiambo Odera (1)
Subject
Customer satisfaction (4)
Banks (1)
Complaints resolution (1)
Customer complaints (1)
Customer orientation (1)
Distributive justice (1)
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Date Issued
2012 (1)
2017 (1)
2019 (1)
2021 (1)
Has File(s)
No (4)