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Showing 7 out of a total of 7 results for collection: School of Business and Economics.
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Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industry
Chepkwony Joel
;
Korir Michael Kirwa
;
Mumbo Hazel Miseda
;
Lagat Charles
;
Odhiambo Odera
(
2012-10
)
Determinants of customer loyaltyin Kenya: does corporate imageplay a moderating role?
Tarus, Daniel Kipkirong
;
Rabach, Nicholas
(
Emirald
,
2013-08
)
Do customers all respond the same? generational differences on customer orientation and satisfaction.
Chelangat, Diane
;
Flaherty, Karen
;
Korir, Michael
(
Archives of business research,
,
2017
)
The effect of customer satisfaction on customer loyalty: The moderation roles of experiential encounter and customer patronage
Waari, Daniel Nderi
(
Journal of Business and Management
,
2018-03
)
Relationship between customer responsiveness, service performance and satisfaction among Airline Passengers In Kenya
Uyoga, Diane
;
Lagat, Charles
(
Scholarlink Research Institute Journals,
,
2019
)
Determinants of customer loyalty in Kenya: does corporate image play a moderating role?
Kipkirong Tarus, Daniel
;
Rabach, Nicholas
(
Emerald Group Publishing Limited
,
2015-03-01
)
The effect of customer complaints resolution strategies on customer satisfaction Eldoret based Banks, Kenya
Chepkwony, Joel
(
2019-11
)
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Author
Rabach, Nicholas (2)
Chelangat, Diane (1)
Chepkwony Joel (1)
Chepkwony, Joel (1)
Flaherty, Karen (1)
Kipkirong Tarus, Daniel (1)
Korir Michael Kirwa (1)
Korir, Michael (1)
Lagat Charles (1)
Lagat, Charles (1)
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Subject
Customer satisfaction (7)
Customer loyalty (3)
Image (2)
Service quality (2)
Telecommunication (2)
Airline passengers (1)
Banks (1)
Complaints resolution (1)
Customer complaints (1)
Customer orientation (1)
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Date Issued
2019 (2)
2012 (1)
2013 (1)
2015 (1)
2017 (1)
2018 (1)
Has File(s)
Yes (4)
No (3)