Browsing School of Business and Economics by Author "Kimolwo, Andrew"

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Does relationship quality affect customer satisfaction when service failure occurs? evidence from customers of commercial banks in Eldoret Town, Kenya

Limo, Patrick; Kimolwo, Andrew; Mohammed, Zurah (2021)

In a service experience the customers will react to the service outcome to show their satisfaction or dissatisfaction. In a situation where the service fails the customers may show dissatisfaction actively by complaining ...
Fostering organizational learning through corporate culture, and core competences

Oguta, James; Kimolwo, Andrew (2022)

The paper examines the relationship between corporate culture, core competences and organizational learning among manufacturing firms in Uganda. Using a self-administered questionnaire and interview guide, this research ...

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