• Influence of logistic capabilities on the performance of event management firms in Nairobi County, Kenya 

  Sundys, Chriselda (Moi University, 2025)

  The event management industry is vital to Kenya’s service sector, especially in Nairobi County, where weddings, conferences, corporate activations, and public events generate substantial demand for coordinated services. ...
• On- board rail catering service quality and customer satisfaction in madaraka express, Kenya 

  Karuru, Nicholas Kiboi (Moi University, 2024)

  Service quality result in higher levels of customer satisfaction increased patronage intentions and sales. There are myriad of passenger complaints on the quality of on- board rail catering services that affect customer ...
• Workplace spirituality and employee engagement in selected hotels in Kilifi County, Kenya. 

  Kariuki, Helen Nyachira (Moi University, 2024)

  Employee engagement has been credited with numerous organizational benefits, but the hospitality sector faces workforce challenges that may potentially hinder it. Despite many studies focusing on abstract, intrinsic ...
• Effect of strategic Internal marketing on performance of five Star Hotels In Nairobi County 

  Koech, Carolyne Jerotich (Moi Univerisity, 2025)

  The hotels invest in addressing the concerns of their stakeholders such as customers, investors and suppliers to the exclusion of the internal customers or rather employees; therefore, there is little emphasis on ...
• Service Quality Dimensions of Catering servicesand customer satisfication in Goverment Institutions in Nairobi Kenya 

  Komoltochok, Chemtai Florence (moi Univerisity, 2024)

  In Kenya, the public sector is facing criticism to improve service delivery to enhance customer satisfaction. However, public institutions offering catering services are faced with multiple challenges and immense ...
• Competitive Strategies and Performance of Selected Lodges in Isiolo County, Kenya 

  Ekadeli, Francis E. (Moi university, 2024)

  In the highly competitive hospitality industry, hotels continually seek effective strategies to enhance their performance and maintain a competitive edge. The growth in the number of hotels in Kenya in the recent past ...
• Competitiveness of the north rift region of Kenya as a sports tourism destination 

  Tubey, Winnie (Moi University, 2011)

  Trends in tourism over the last decade have shown that sports tourism has emerged as a very significant segment of the global tourism market. The participation of tourists in sports related activities is eminent in the ...
• Effects of Human Resource Management Practices on Employee retention in hotels in Nairobi City County, Kenya 

  Musembi, Jackline Tabitha (Moi University, 2023)

  Finding, integrating, developing, compensating, and retaining skilled employees is the task of the human resource department. Due to intense rivalry, Kenya's hotel business is particularly vulnerable to the danger of ...
• Effect of catering service quality dimensions on students’ satisfaction in selected public boarding secondary schools in Uasin Gishu County, Kenya 

  Kibet, Rael Jelagat (Moi University, 2022)

  Students’ satisfaction is important in ensuring among others academic performance, loyalty and retention. The quality of catering or school feeding services is one of the aspects that affect students’ satisfaction. Limited ...
• Perceived influence of physical service scape of Food service facilities on customer satisfaction in selected Universities, Nairobi Kenya 

  Manyama Maghanga, Emmariline (Moi University, 2022)

  Customer satisfaction refers to the fulfillment of a buyer expectations with a product or service being offered. Diverse studies have examined customer satisfaction in both commercial and welfare food service sectors. ...
• The influence of a customer-centric approach on Tour operators' understanding of the Tourist purchasing decision-making process in Arusha, Tanzania 

  Dunstan Shemwetta, Blandina (Moi University, 2022)

  Every tour operator strives to increase the positive tourist experience as a key factor for business success. Despite advances in technology, tourists still rely on tour operators to turn their dream vacation into an ...
• Contribution of tour guides’ competence in interpretation of information on tourists’ satisfaction at Rimoi National Reserve, Kenya 

  Mainah, Irene Chepkoech (Moi University, 2021)

  Several tourist destinations in Kenya have remained underutilized as evidenced by the limited number of visitors. Decline in the number of tourist visits is felt across the country where many of the tourists have continued ...
• The perceived role of employees incentives on service delivery in selected 3-5 Star Rated Hotels in Nakuru County, Kenya 

  Njeru, Margaret Wanjiru (Moi University, 2022)

  Employees of any service industry form the service delivery team and thus, anything that affects them should be of great concern to the management of the firm. It is imperative for management to always ensure that the ...
• Effects of customer relationship management (CRM) dimensions on competitiveness of hotels in Diani- Kwale County, Kenya. 

  Njiru, Hilda M. (Moi University, 2022)

  Customer Relationship Management (CRM) dimensions are considered an essential benchmark for competitiveness in hotels. From Literature it is apparent that practicing CRM dimensions enhances competition in hotels. The ...
• Visitors’ perception on 7 th august memorial park as a dark tourism site in Nairobi County, Kenya 

  Rere, Ezekiel (Moi University, 2021)

  The study aimed at assessing visitor perception of the 7 th August Memorial park in Nairobi as a dark tourism site in Kenya. The 7 th August memorial park which is an historical human tragedy and terrorism ruin where ...
• Effect of organizational culture on performance of selected five-star chain-affiliated hotels in Nairobi Central Business District, Kenya. 

  Rotich, Lucy Chepkoech (Moi University, 2017)

  Investors in the hotel industry continue to face challenges of aligning people with different cultures towards a common set of goals due to the dynamic nature of the industry. It is widely recognized, particularly in the ...
• Relationship between employee aggression and affective commitment in selected five star rated hotels in Nairobi central business district, Kenya 

  Akeyo, Winnie Akinyi (Moi University, 2021)

  Affective commitment drives employees to willingly work in the organization. Studies show that affective commitment has direct influence on reducing absenteeism and employee turnover intentions. To achieve affective ...
• Perceived effects of service quality attributes on visitor satisfaction in Kisumu Impala sanctuary, Kisumu County, Kenya. 

  Okello, Merceline Emali (Moi University, 2020)

  Tourism destinations are operating in an increasingly experience-oriented economy with visitors seeking customized products and demanding superior service quality. Consequently, the tourism industry tends to be shaped by ...
• Contribution of tour guides’ competence in interpretation of information on Tourists’ satisfaction at Rimoinational reserve, Kenya 

  Mainah, Irene Chepkoech (Moi University, 2020)

  Tourist destinations in Kenya have been underutilized for a long period of time.This has been characterized by limited number of visitors to some tourist destinations. The few who arrive, leave the destinations earlier ...
• Job performance of generation Y employees in selected hotels in Kisumu City, Kenya 

  Sang, Fibian (Moi University, 2019)

  Generation Y, the newest and the youngest member in the workforce all over the world are making their presence felt and causing business to re-think their working practices. Despite many theoretical and empirical studies ...

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