Abstract:
Purpose
The purpose of this paper is to examine the key predictors of organizational citizenship behavior of
civil servants in local governments in Uganda.
Design/methodology/approach
The study draws on a quantitative approach and cross-sectional survey
design. Data were collected using a self-administered closed-ended questionnaire from a sample size of 265
respondents derived using Krejcie and Morgan (1970) from a population of 844 civil servants using stratified
simple random sampling technique. Data were analyzed using IBM SPSS statistical software vs 23 and
Hypotheses tested using Hayes (2018) Process Macro v3.2 (Model 4).
Findings
The findings revealed that organizational justice has a significant positive effect on organizational
commitment, which impact positively on organizational citizenship behavior of civil servants. The study
further reveals an indirect-only mediation where organizational justice affects organizational citizenship
behavior through organizational commitment. The study proves that there is no direct relationship such a
relationship is enhanced through organizational commitment.
Originality/value
This study contributes to knowledge by providing key information on the predictors of
organizational citizenship behavior of civil servants. The indirect-only mediation findings give some new
insights into theory and literature. This study has eventually changed the direction of the debate popularly held
among previous scholars who believe that organizational justice relates to organizational citizenship behavior.
This is relevant in understanding the concept of organizational citizenship behavior and filling the practical
gap that exists in Ugandan context.