Abstract:
Despite the tax modernization, there are concerns that the challenges that confront the
Ministry of Finance and Kenya Revenue Authority today are not much different from
the challenges that faced these revenue authorities before the electronic systems as
they still fall short of the revenue targets. Therefore, the purpose of carrying out this
study was to examine the effect of I-Tax System, Integrated Cargo management
system (ICMS) and Excise Goods Management System (EGMS) on revenue
collection by Kenya Revenue Authority. In review of literature, the study was
anchored on the following theories: The Unified Theory of Acceptance and use of
Technology, Diffusion of Innovation Theory and Technology Acceptance Model. The
methodology of the study constituted the use of explanatory research design. The
population of this study was generated from Customs Services, Domestic Taxes–
Large Taxpayers and Domestic Taxes-Medium & Small Taxpayers with a total
population of 700 staff and sample of 254 respondents was picked using stratified
random sampling. The result of Multiple Regression Analysis showed that there was
positive and significant relationship between I-Tax System and revenue collection at
(β 1 ) 0.274, t=4.348, p value <0.05). The analysis implied that a unit change in I-Tax
System increases level of revenue collection by 0.274 units when holding other
factors constant. The study findings also revealed that there was a positive and
significant relationship between Integrated Cargo Management System and revenue
collection at KRA (β 2 ) 0.324, t=5.625, p value <0.05). The analysis implied that a unit
change in Integrated Cargo Management System increases level of revenue collection
by 0.324 units when holding other factors constant. The study further showed that
there was a positive and significant relationship between Excise Goods Management
System and revenue collection at KRA (β) 0.321, t=5.580, p value <0.05). The
analysis implied that a unit change in Excise Goods Management System increases
revenue collection by 0.321 units when holding other factors constant. The study
recommends that the management of Kenya Revenue Authority should ensure that
adequate public awareness is done to ensure that potential tax payers all register in the
I-Tax, ICMS and EGMS systems. This will ensure that revenue collection increment
is realized considering all the registered tax payers can be monitored if they are
fulfilling their tax obligation Therefore, studies suggest the need to a similar topic but
the case of reference should be on business community or traders in particular.
