Influence of Ieadership style on commitment of contact centres agents

dc.contributor.author	Kinyua, Christine
dc.contributor.author	Burugu, Rose
dc.contributor.author	Mugalava, Violet
dc.date.accessioned	2020-03-05T07:29:47Z
dc.date.available	2020-03-05T07:29:47Z
dc.date.issued	2019
dc.identifier.issn	2581-6187
dc.identifier.uri	http://ir.mu.ac.ke:8080/jspui/handle/123456789/2856
dc.description.abstract	This article mainly focused on establishing the influence of leadership style on commitment of contact centres agents in Nairobi, Kenya. Specifically, autocratic, transactional and transformational leadership styles were investigated in this study. An exploratory research design was adopted in studying 325 agents from Horizon and Jambo Contact Centres between November and December 2013. Descriptive and inferential statistics were used to analyse data collected in questionnaires. The findings showed that leadership style has a significant influence on commitment of contact centre agents	en_US
dc.language.iso	en	en_US
dc.publisher	International Journal of Multidisciplinary Research	en_US
dc.subject	Autocratic Leadership,	en_US
dc.subject	Contact Centres,	en_US
dc.subject	Commitment,	en_US
dc.subject	Transactional Leadership	en_US
dc.subject	Transformational Leadership	en_US
dc.title	Influence of Ieadership style on commitment of contact centres agents	en_US
dc.type	Article	en_US