Abstract:
he main propose of the paper was to determine effect of strategic change management on
performance of large and medium hotels in Nairobi County, Kenya. The study was informed by
discourse-based theory of organizational change, three-step change theory and phases of
change theory. This study adopted an explanatory design because the research tried to
establish causal relationship. The total number of the employees from which the sample was
derived was 1769 employees drawn from 5 Five Star Hotels. The study used simple random
sampling procedure to select a sample size of 225 employees. The research used
questionnaires. Findings from Multiple regressions indicated that technology change (β1 =
0.254, p<0.05) and leadership change β2= 0.426, p< 0.05) have a significant effect on firm
performance. This infers that technology change and leadership makes it possible for firms to
improve its performance. It is therefore important for hotels to implement new electronicommunicative devices and adopt modern technologies on online bookings and payments.
Firms should therefore keep those managers that bring new changes to the firm
