Abstract:
The production of quality services in any given organization depends solely on how organization handles its employees i.e the hardworking, the lazy, indiscipline, chronic absentees, drunkards and don’t cares. Most organizati difficult to handle the emerging of quality services and products to satisfy customers. Today there is hue and cry all over in the public domain about the delivery of quality services especially in public sectors. Therefore this study
sought to determine the best method of dealing with chronic absentees, drunkards, laziness, troublesome workers through counseling so as to reinstate their aspiration to get committed to quality delivery of services rather than interdicting or summarily dismissing them, yet some could be good workers but due to some psychological problems they get derailed.The study sampled one hundred workers in different departments in different
organizations such as Finlays, Uni and public sector such as civil servants
and teachers. The study revealed that 75% of the organizations both public and private still use the usual method of interdiction and summarily
dismissal rather than counseling the offenders and rehabilitate him or her to his or her usual personality. It is only a small percentage of 15% who try to use counseling as a method of rehabilitating these chronic absentees, drunkardness, trouble shooters and Laizfair. The % either apply counseling or
dismissal. Hence some of talented workers end up dismissed or interdicted because of their psychosocial problems.
