Motivation effects on service delivery in the disciplined service in Kenya: a case study of kiambu police division, kiambu County

Abstract

The disciplined forces like any other institution in any given society is instrumental in providing relevant service significant in enhancing law and order in the society. This is clearly evidenced in the manner that they discharge their function with diligence. Although it is a calling expected of them, to some extent, this responsibility is always played depended on other factors that are more than the salary that they get. This study therefore sought to examine the effects of motivation on employee service delivery in the disciplined force. It was a case study that focused on the Kenya Police Service but in Kiambu County. The study objectives were to find out other ways on how to motivate police officers for effective delivery and to find out the role of relational coordination in the performance of police service delivery. The study utilized two factor theory developed by Frederick Herzberg which states that there are certain factors in the workplace that cause job satisfaction while a separate set of factors cause dissatisfaction. Descriptive research design was adopted in this study and a sample random sampling was adopted in picking a sample of 85 out of the total population of 215 police officers from various categories/cadres. Interviews and questionnaires were used to gather data which was presented in form of graphs and pie charts. The study had a good response rate at 89% and results showed that police lack capacity to deal with insecurity in the County. It also established that police have low training and poor relationship between different officers in different ranks. The study concludes that lack of proper coordination within the Kenya police service is a major hurdle in the service and recommends that the government should increase population of police in the service and further research should be conducted to establish role of internal drives in police force. It is also in line with the ultimate goal of reforms in the police which is to transform the police service into an effective, efficient and trusted police service.