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Results 1-10 of 13 (Search time: 0.025 seconds).
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Issue DateTitleAuthor(s)
2010-11Factors influencing customer satisfaction in the banking industry in kenyaSettim, Agnes Jeruto
2015-03Mediating effect of customer satisfaction on the relationship between customer relationship management practices and customer retention among mobile phone users in selected public universities in KenyaOtiso, Kennedy Ntabo
2012-10Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industryChepkwony Joel; Korir Michael Kirwa; Mumbo Hazel Miseda; Lagat Charles; Odhiambo Odera
2013-08Determinants of customer loyaltyin Kenya: does corporate imageplay a moderating role?Tarus, Daniel Kipkirong; Rabach, Nicholas
2018Does grading standard dimension of hotel rating system predict customer satisfaction? empirical evidence from MalawiSepula, Michael Bennett; Kieti, Damiannah Mukethe; Korir, Jacqueline C.; Isabella, Cheloti-Mapelu; Bello, Felix Gasten
2020Effects of service reliability on guests’ satisfaction with homestay facilities in Nyeri And Laikipia Counties, KenyaLuvandwa, Kakiya Florah; Kieti, Damiannah Mukethe; Odiara, Kihima Boniface
2017Do customers all respond the same? generational differences on customer orientation and satisfaction.Chelangat, Diane; Flaherty, Karen; Korir, Michael
2018-03The effect of customer satisfaction on customer loyalty: The moderation roles of experiential encounter and customer patronageWaari, Daniel Nderi
2021-01Does relationship Quality affect Customer Satisfaction when Service Failure Occurs? Evidence from Customers of Commercial Banks in Eldoret Town, Kenya-
2020The Interaction effect of generational cohort on customer orientation and customer satisfaction among airline passengers in KenyaUyoga, Diane; Korir, Michael

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