Assessment of automation of library operations and services at the Kenya Agricultural Research Institute (KARI): Present status and prospects

Abstract

Application of Information and Communication Technology (ICT) is rapidly becoming popular in library operations and information services because it offers libraries an easier way to link with other libraries, information centres, information resources and users at a very low cost. It provides a universal and easy to use set of technologies and technology standards. Automation of library operations and information services in libraries has improved library operations, delivery of services, resource sharing, and storage of information. This study investigated the level of automation of library operations and information services at the Kenya Agricultural Research Institute (KARI), with the view of identifying the challenges and recommending a model for adoption to enhance the automation process. The objectives of the study were: to establish the information services and products available in selected KARI libraries; to find out the extent of application of Information and Communication Technologies (ICTs) in library operations and information services in selected libraries; to examine the range of digital formats of information resources; to establish the level of ICT skills and knowledge among library staff at KARI; to establish the challenges experienced in the automation process, and to suggest ways by which KARI would optimise the utilization of automation and to propose a model for enhancing the automation process at KARI libraries. This study used survey research and was informed by Rogers‟ Theory of Diffusion of Innovation. The sample population was forty four (44) respondents who comprised of library staff, ICT staff and centre directors from selected KARI Centres. Quantitative and qualitative research methods were used in this study. The data collection methods consisted of interviews, administration of questionnaires and document review. This study used purposive sampling to identify and select the sample population. Quantitative data was analysed and presented in tables and percentages while qualitative data was analysed by coding the themes. This study found that the major challenges to automation at KARI are: KARI libraries do not have a common approach to the automation process but instead have fragmented and piece meal approaches, lack of ICT policy, inadequate ICT infrastructures, lack of system administrators and inadequate budget. The study recommends adoption of open source Software, acquisition of ICTs tools, recruit ICTs compliant library staff, formulate institutional information policy, allocate adequate funds for implementation and maintenance of the systems.