1. Moi University Open Access Repository

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Results 1-10 of 11 (Search time: 0.003 seconds).
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Issue DateTitleAuthor(s)
2012-10Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industryChepkwony Joel; Korir Michael Kirwa; Mumbo Hazel Miseda; Lagat Charles; Odhiambo Odera
2013-08Determinants of customer loyaltyin Kenya: does corporate imageplay a moderating role?Tarus, Daniel Kipkirong; Rabach, Nicholas
2018Does grading standard dimension of hotel rating system predict customer satisfaction? empirical evidence from MalawiSepula, Michael Bennett; Kieti, Damiannah Mukethe; Korir, Jacqueline C.; Isabella, Cheloti-Mapelu; Bello, Felix Gasten
2020Effects of service reliability on guests’ satisfaction with homestay facilities in Nyeri And Laikipia Counties, KenyaLuvandwa, Kakiya Florah; Kieti, Damiannah Mukethe; Odiara, Kihima Boniface
2017Do customers all respond the same? generational differences on customer orientation and satisfaction.Chelangat, Diane; Flaherty, Karen; Korir, Michael
2018-03The effect of customer satisfaction on customer loyalty: The moderation roles of experiential encounter and customer patronageWaari, Daniel Nderi
2021-01Does relationship Quality affect Customer Satisfaction when Service Failure Occurs? Evidence from Customers of Commercial Banks in Eldoret Town, Kenya-
2020The Interaction effect of generational cohort on customer orientation and customer satisfaction among airline passengers in KenyaUyoga, Diane; Korir, Michael
2019Relationship between customer responsiveness, service performance and satisfaction among Airline Passengers In KenyaUyoga, Diane; Lagat, Charles
2015-03-01Determinants of customer loyalty in Kenya: does corporate image play a moderating role?Kipkirong Tarus, Daniel; Rabach, Nicholas

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