Please use this identifier to cite or link to this item:
http://ir.mu.ac.ke:8080/jspui/handle/123456789/2856| Title: | Influence of Ieadership style on commitment of contact centres agents |
| Authors: | Kinyua, Christine Burugu, Rose Mugalava, Violet |
| Keywords: | Autocratic Leadership, Contact Centres, Commitment, Transactional Leadership Transformational Leadership |
| Issue Date: | 2019 |
| Publisher: | International Journal of Multidisciplinary Research |
| Abstract: | This article mainly focused on establishing the influence of leadership style on commitment of contact centres agents in Nairobi, Kenya. Specifically, autocratic, transactional and transformational leadership styles were investigated in this study. An exploratory research design was adopted in studying 325 agents from Horizon and Jambo Contact Centres between November and December 2013. Descriptive and inferential statistics were used to analyse data collected in questionnaires. The findings showed that leadership style has a significant influence on commitment of contact centre agents |
| URI: | http://ir.mu.ac.ke:8080/jspui/handle/123456789/2856 |
| ISSN: | 2581-6187 |
| Appears in Collections: | School of Biological and Physical Sciences |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Kinyua Christine...[etla]pdf | 206.1 kB | Unknown | View/Open |
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