Impediments to cultural change management in local authorities in Kenya: a case of bomet County council

Abstract

The study was conducted to identify impediments to cultural change management in local authorities in Kenya: A case of Bomet county council. The study sought to understand and incorporate cultural change management in the process of improving service delivery. The main objective of this study was to identify the impediments to cultural change management in BCC and suggest the way forward The study was conducted through a case study design, data being collected using questionnaires analysis from 40 respondents, drawn from a population and document of 76 employees, using the systematic random sampling technique. Data was analyzed using descriptive statistical tools. The study established that the challenges education level and technological advances to cultural change are factors influencing management-cultural change management.Work environment was characterized by; staffing requirements, no of work years in the workstation, and training programs. It was also noted that employees perceivedresistance to change, corruption and, power and political influence as some factors influencing cultural change management. The study recommends that for effective cultural change management to take place, qualified and trained staff should be employed,set up an effective mechanism for recording and communication systems, staff appraisal, frequent interactions between the staff and the elected leaders, transfers and off-the-job training methods be done.