The effect of Conflict on Public Service Delivery: A Study of the teaching Service In Mt. Elgon District, Kenya

Abstract

Conflicts the world over are daily reported by the media be they in Afghanistan, Israeli-Palestinian in the Middle East or Syria. The North-South Iraq, the Sudan, the Democratic Republic of Congo, Mali and Somalia are case examples in Africa. In Kenya, conflicts in forms of post election violence, land clashes and cattle rustling have featured prominently.Their effects on public service delivery cannot be established because research has ignored and or sparingly mentions them. The study therefore undertook to investigate the effects of conflict on public service delivery through a study of the teaching recommendations service in Mt. Elgon District,assessed them and made based on the findings. The objectives of this study were; to establish whether teachers performed their duties as result of the conflict; to assess if administration of discipline among learners was affected by the conflict; to establish whether organizational involvement among teachers was affected by the conflict and to evaluate if utility of resources was affected by the conflict in Mt. Elgon district. The research was a descriptive Interviews survey of teaching service delivery and self administered semi-structured questionnaires analysis formed critical sources of information. All the District's Teachers Service Commission in Mt. Elgon District.augmented by documents 1214 teachers employed by the constituted the population. A sample size of 200 was used and respondents were arrived at through the application of combination of stratified, cluster and simple random sampling techniques. The study yielded qualitative data which was recorded and analyzed using descriptive statistics.Study findings revealed that conflict affected service delivery. Regression test conducted revealed that relationship r=69 and r2= 0.353 showed that 35.3% of service delivery was affected in the region. The study made a raft of recommendations by the conflict for implementation by actors. The study provided researchers additional and intervening stakeholders: Researchers,actors.on the effects of conflict important to Its findings are beneficial to all education the Government of Kenya, the Ministry of Education,the Teachers Service Commission,Management knowledge Committees),school managers (Boards of Governors parents,education funding agencies International), humanitarian organizations as well as other interested parties.