Use of information and communication technologies (ICTS) in provision of information services in Public University Libraries In Kenya: a case study of Maseno University Library, Kenya.

Abstract

Use of Information and Communication Technologies (ICTs) in public university libraries has transformed and boosted provision of information services as well as library operations. However, it has been observed that no steady strides towards this noble cause have been made by Maseno University library over the years and ever since the year 2001 only partial automation has been achieved leaving some very important processes and services like: Circulation desk functions (Charging and dis-charging of books, payment of overdue fines, sending out of overdue notices), manning security of information resources, information desk queries, among others performed manually. The aim of the study was to examine the use of Information and Communication Technologies (ICTs) in provision of information services in public university libraries in Kenya: A Case study of Maseno University library, Kenya with the view to propose measures for improvement. The objectives of the study were to: assess the status on the use of ICT application at Maseno University library; examine ICT policies and regulations governing use of ICTs in provision of information services at Maseno University library; examine the ICT infrastructure supporting provision of information services at Maseno University library; establish services provided at Maseno University library as a result of ICT utilization in provision of information services; and establish ICT knowledge, skills and training of library staff and users in ICT utilization in provision of information services at Maseno University library. The study adopted Information Technology (IT) Implementation model. The study employed mixed method approach (concurrent exploratory design) of which survey design was applied within a case study. The study target population was 3526 composed of undergraduate students, teaching staff, librarians’ in-charge of sections, university librarian, director ICT, and finance officer. The population was stratified, thereafter simple random and purposive sampling was applied and a sample size of 186 respondents was drawn. Qualitative data was analyzed thematically while quantitative data was analyzed using descriptive statistics (frequencies and percentages). Study findings pointed out absence of library ICT policy and inadequate ICT equipment, tools and software. Further the study revealed other deficiencies such as: limited library staff with ICT skills and knowledge, high costs in purchase and maintenance of ICT tools and equipment; unstable, unreliable and costly internet connectivity and data loss during transfer from manual to digital. The study concluded that there was minimal use of ICTs in provision of information services as indicated herein that hampered efficient service delivery at Maseno University library. The study therefore recommends corrective measures such as: formulation, implementation and updating of library ICT working policy; the library ICT working policy should emphasize on fully automated library services and operations; and engage collaborative partnership in support and purchase of ICT tools, equipment and software. Further, the library management should organize programmes to upskill and reskill library staff and users on ICT application and use in provision of information services as well as, prioritization of funds for improvement and maintenance of ICT equipment, tools and resources.