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Moi University Open Access Repository
Browsing by Author Waari, Daniel Nderi
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Showing results 1 to 2 of 2
Issue Date
Title
Author(s)
2018-03
The effect of customer satisfaction on customer loyalty: The moderation roles of experiential encounter and customer patronage
Waari, Daniel Nderi
2019
Relationships Among loyalty programs benefits, customer satisfaction, experiential encounter and customer loyalty in the hospitality industry: Survey of Star Rated Hotels in the Coastal Region of Kenya
Waari, Daniel Nderi