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Moi University Open Access Repository
Browsing by Author Sepula, Michael Bennett
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Showing results 1 to 2 of 2
Issue Date
Title
Author(s)
2018
Does grading standard dimension of hotel rating system predict customer satisfaction? empirical evidence from Malawi
Sepula, Michael Bennett
;
Kieti, Damiannah Mukethe
;
Korir, Jacqueline C.
;
Isabella, Cheloti-Mapelu
;
Bello, Felix Gasten
2019
Hotel rating system dimensions as determinants of Service expectations and customer satisfaction in Star-Rated Hotels in Selected Cities in Malawi
Sepula, Michael Bennett